Privacy Policy

Effective Date: 30th October 2025

Holistik HQ (“we”, “our”, “us”) is a trading name of Holistik Group (ABN 12 677 209 273), based in Melbourne, Australia.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the Privacy Act 2020 (NZ).

1. Information we collect

We collect personal information that you provide directly to us, including:

  • your name, email address, phone number and business details when you submit a form or contact us;

  • information about your clinic or practice that you choose to share (for example, during a Discovery Call request or through our pricing calculator);

  • usage data and analytics information (such as IP addresses, browser type, pages visited and time spent on our site) via cookies and tracking tools like Google Analytics and Meta (Facebook) Pixel.

2. How we use your information

We use personal information to:

  • respond to enquiries and provide requested information about our services;

  • send marketing communications and newsletters you opt in to;

  • manage our mailing lists and track engagement (for example, email open rates);

  • analyse website traffic and advertising performance;

  • improve our website, services and marketing activities; and

  • comply with legal obligations.

You can unsubscribe from marketing emails at any time using the link included in each message.

3. Cookies and tracking technologies

We use cookies and similar technologies to help us understand visitor behaviour, personalise content, deliver relevant advertising, and measure marketing performance.

By using our website, you consent to our use of cookies.

You can disable cookies in your browser settings, although some site features may not function as intended.

4. Disclosure of personal information

We may share your information with:

  • trusted service providers such as email marketing platforms (for example, Mailchimp), analytics tools (for example, Google Analytics), and advertising partners (for example, Meta Ads);

  • professional advisers or IT support as needed to operate our business; and

  • regulators or law enforcement agencies where required by law.

Some of these third parties are located overseas, including in the United States, and we take reasonable steps to ensure they handle your data securely and in accordance with applicable privacy laws.

5. Data storage and security

We store personal information in secure digital systems and take reasonable steps to protect it from misuse, loss or unauthorised access.

No system is completely secure; by using our website, you acknowledge that transmission of information via the internet is at your own risk.

6. Access and correction

You may request access to or correction of your personal information by contacting us in writing.

We will respond within a reasonable timeframe and may require identification before processing your request.

7. Direct marketing

We may use your contact information to send you updates about Holistik HQ’s services, news and resources we believe may be of interest.

You can opt out of these communications at any time.

8. Contact us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Email: enquiries@holistikhq.com.au

9. Changes to this policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

Governing Law: This Privacy Policy is governed by the laws of Victoria, Australia.