Our Services
Running a clinic takes more than great patient care — it takes reliable administrative systems working seamlessly behind the scenes. That’s where Holistik HQ comes in.
We provide all-inclusive virtual admin support designed specifically for allied health clinics across Australia and New Zealand.
From phone answering and appointment management to third-party reporting and patient accounts, our team ensures nothing slips through the cracks — so you can stay focused on your patients.
Our services cost just a fraction of an in-house admin team, and give you industry expertise, reliable team coverage, and proven systems that hellp keep your books full.
Flexible support for solo, small, and mid-sized clinics
AI & Human options available for the perfect balance of efficiency and care
No Lock-In Contracts with flexibility to scale up or down as your clinic grows
Scales with your clinic as your team and patient base grow
Admin team available from 8am - 6pm, Mon-Fri
Pick a plan that fits your team
24/7 AI-powered call answering.
Never miss a call again — even after hours.
Real people answering your phones and managing bookings — without the cost of in-house staff.
Popular
Extended virtual administration support for allied health clinics — phones, emails, bookings, third-party paperwork, and more.
Looking for something different? Book a discovery call today to let us know your clinics needs.
AI Reception Support
AI-supported reception that keeps your phones covered 24/7
Our AI phone answering service keeps your clinic covered 24/7 - handling bookings, reschedules, and common enquiries anytime. All updates flow directly into your practice management system, with no new software to learn or monitor. Our team sets up, maintains, and reviews every AI action, ensuring your patients receive seamless service with the perfect balance of efficiency and human care.
This is ideal for clinics wanting extended coverage, overflow support, or a cost-effective solution for after-hours calls.
24/7 phone coverage
Instant bookings & reschedules
Live PMS updates
Call transcripts sent to your email
Customised scripting for your clinic
Ongoing optimisation and management by HHQ
Pricing
$159 + GST per month
Includes up to 100 incoming calls.
Additional incoming calls are charged at $1.60 + GST per call.
Live Reception Support
Professional reception without the HR hassles
Our Live Reception Support gives you trained allied health administration specialists answering your phones, managing bookings, and supporting patient communication.
This is ideal for small and mid-sized clinics that want reliable reception coverage without the cost and management of an in-house team member.
Human phone answering - Australia based and allied health trained
Appointment bookings, reschedules & cancellations
General patient enquiries and questions
Escalation to practitioners when required
Team available 8am-6pm AEST Monday-Friday
AI add-on available to extend your coverage to 24/7 and never miss a call again
Pricing
$399 + GST per month
Includes up to 100 incoming calls.
Additional incoming calls are charged at $4.30 + GST per call.
Optional AI Add-On:
$119 + GST per month
Includes 100 after-hours incoming calls
Additional incoming calls: $1.60 + GST per call
Full Admin Support
Your complete virtual administration team
Full Admin Support gives your clinic access to a dedicated team of allied health administration specialists managing your front desk, systems, billing, and backend processes — so you can focus on patient care and business growth.
This is ideal for clinic owners who want to step out of administration entirely and ensure everything runs efficiently behind the scenes.
Popular
Human phone answering - Australia based and allied health trained
Email inbox triaging and management
SMS and eFax support
Third party paperwork processing
Billing support and invoice follow-up
Systems optimisation and process improvement
Ongoing communication and collaboration with your team
Team available 8am-6pm AEST Monday-Friday
AI add-on available to extend your coverage to 24/7 and never miss a call again
Pricing
Starts from $65 per day
Pricing based on number of practitioners and days of coverage
Use our calculator to get an estimated quote for your clinic
Full Admin Support Pricing Calculator
Select your team size below to see your estimated rate.
Estimates are available for clinics with up to 6 practitioners (working 3+ days per week). If your team is larger or includes practitioners working fewer days, email us for a custom quote.
Your estimate
Pricing shown is in AUD and excludes GST.
Savings are calculated in relation to the Health Professionals and Support Services Award [MA000027] published 25 June 2025, with hourly pay rate calculated for a support services employee level 2, casual, 21 years or over, and includes 12% superannuation.
Tell us a bit about your clinic
Custom Admin Support
Can’t see what you’re looking for?
Every clinic is different. If you need support beyond our standard packages, we can tailor a solution to suit your systems, workflows, and growth goals.
Get in touch to create admin support designed specifically for your clinic.
Compare the value of our services
| In-House Admin | HHQ AI Reception | HHQ Live Reception & Admin | |
|---|---|---|---|
| Coverage | Limited to rostered hours — expanding coverage usually means higher staffing costs. | 24/7 phone coverage. Patients can call anytime and have bookings made or adjusted instantly. | Human-first coverage during business hours, with optional 24/7 AI backup — so your phones are always supported. |
| Sick / Leave Cover | You manage sick days, annual leave, and unexpected gaps. | Always on. No leave, no gaps, no interruptions. | You’re always covered. Our team structure means there’s consistent support every business day (excluding national public holidays). |
| Industry Knowledge | Depends on who you hire and how much time you can invest in training. | Built and optimised by HHQ’s allied health admin specialists using proven scripts designed to reduce cancellations and encourage rebookings. | Allied health admin specialists who understand your industry. Trained in tested scripting and patient engagement strategies that keep your books full. |
| Patient Experience | Can vary depending on the staff member and the day. | Fast, responsive, and consistent. Patients can book or adjust appointments anytime — even outside business hours. | Warm, professional, and reliable. An Australian-based team who communicates clearly and represents your clinic as if we were in-house. |
| Cost | Typically $6,500+ per month for 10 hours/day, 5 days/week — plus recruitment, training, super, leave, and management time. | From $159 + GST/month for 24/7 call handling and booking capability. |
Live Reception Support from $399 + GST/month. Full Admin Support from $1,415 + GST/month for 10 hours/day, 5 days/week. |
Affordable Support That Scales With You
Whether you’re just getting started or running a busy clinic, Holistik HQ gives you the right level of support without the stress of hiring, training, or managing staff.