Our Services
Running a clinic takes more than great patient care — it takes reliable administrative systems working seamlessly behind the scenes. That’s where Holistik HQ comes in.
We provide all-inclusive virtual admin support designed specifically for allied health clinics across Australia and New Zealand.
From phone answering and appointment management to third-party reporting and patient accounts, our team ensures nothing slips through the cracks — so you can stay focused on your patients.
Support Options
Full coverage admin support. Human-first phone coverage 10 hours a day, backed by AI for after-hours. + emails, paperwork processing, and more.
24/7 AI reception with human oversight. Option to escalate complex calls to human support.
Looking for something different. Book a discovery call today to let us know what you need!
Core Services
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Phone & Appointment Management
- Professional phone answering during business hours
- Scheduling, rescheduling, and cancellations, enquiries
- Inbound and outbound phone calls
- Overflow and after-hours support with our AI phone answering service
- Rebooking scripts tested to reduce cancellations and improve patient retention
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Email Inbox Management
- Daily monitoring and triaging of clinic inboxes
- Quick, professional responses to patient enquiries
- Escalation to practitioners only when necessary
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Third-Party Reporting & Paperwork
- Handling of workers compensation, GP management plans, NDIA, DVA, aged care, and other third party payer paperwork
- Liaison with case managers, insurers, and GPs regarding paperwork and finances
- Autonomous follow-up to keep admin moving without delays
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Patient Accounts & Invoicing
- Chasing outstanding accounts and issuing reminders
- Claim processing and receipting
- Clear communication with patients around billing expectations
Our Points of Difference
What makes Holistik HQ the trusted choice for allied health clinics?
Australian-Based Team
Your calls and admin are handled by a local team who understand your patients and your context.
Allied Health Specific
We’re built for physiotherapy, osteopathy, and allied health clinics — we know your appointment types, patient pathways, and third-party requirements inside out.
AI Hybrid Model
Get the best of both worlds: human-first coverage backed by AI for 24/7 responsiveness. All AI actions are reviewed by our team, so nothing gets missed.
Team Coverage
No sick days, no holiday gaps, no downtime.
All-Inclusive Support
Everything you need, in one place.